What is My Ticket Tracker, and how do I use it?

MyTicketTracker is a secure platform where you can view details about your ticket orders and download any e-tickets you may have purchased.

To download e-tickets from MyTicketTracker:

• Go to MyTicketTracker.com, and enter your email address and unique order PIN to log in. You'll find your PIN in the order receipt you received via email.
• After logging in, you'll see purchase details for your order, along with a link to download your tickets. This link is located next to the "Delivery Method" section of your purchase details and will say "Download Tickets."
• For security purposes, you then will be asked to confirm that you agree to the MyTicketTracker Terms and Conditions. To proceed with your download, select "Yes" to confirm your agreement and click "Continue."
• You can now download your e-tickets! You'll see the message "Click here to view and print your tickets." Just click the words "Click here," which will be a blue link.
• You'll see a pop-up window that allows you to either open or save the e-ticket file. You should choose to open the file. Adobe Acrobat Reader will automatically open with the e-tickets. Within Adobe Acrobat Reader, there will be one page per ticket. (i.e. If you bought four tickets and downloaded one file, the Adobe file will be four pages long. If you bought four tickets and downloaded four Adobe files, there will be one page for each file.)
• You should then print your tickets and take them to the event.

If the tickets are downloaded and the file is blank, you will need to update your version of Adobe Acrobat Reader. Adobe Acrobat Reader is a free and widely used program for opening the type of document used to deliver the tickets. Click here to download the latest version.

What is a Paperless Ticket

Paperless tickets aren’t like traditional paper tickets, and they don’t involve having a physical ticket in hand. Instead, these tickets require the ticket seller to accompany you to the venue’s box office. Our ticket listings will indicate which tickets are paperless with notes such as “I will be attending the event, and will accompany you to the box office at the venue.”

What is a Flash Ticket?

Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with “flash” tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event.

Ticket sellers usually arrange flash ticketing by mailing customers a gift card that was used by the seller initially to purchase the tickets. This card would contain the initial purchase information for the order and would generate a viable receipt. (Customer should contact their seller directly with any additional questions about flash ticketing.)